Baltimore Crisis Response, Inc. (BCRI) is the city's first and only comprehensive crisis center. 

BCRI is a 501(c)(3) private non-profit behavioral health and crisis services organization. Since 1992, we have helped countless individuals overcome mental health and substance use disorders, regardless of ability to pay or time of day. Operating call center services, mobile response, crisis and substance use residential units, and more, we work in partnership with other city providers to create new and innovative ways to serve Baltimore City and Maryland’s communities. 

501(c)(3) Tax ID: 52-1799922

Our Vision

BCRI envisions a world where every person in need of assistance receives the most appropriate and least restrictive response.

Our Mission

BCRI aims to provide high-quality services through holistic and trauma-informed care and resources, working closely with community partners to create a caring behavioral health ecosystem, and advocating for investments in the crisis services system.

Our core values focus on quality of care and service to our clients through:

• Recovery: We will seek to improve our client’s overall health status by actively pursuing treatment in the most therapeutic, least restrictive and most appropriate setting.  

• Connection: We will make available easy access to the crisis system with a clearly defined point of entry and 24-hour availability, closing treatment gaps and facilitating access to critical services including post-discharge support.

• Community: Whenever possible, we will provide clients with supports to get them through their crisis without the removal from familiar surroundings.

• Integrity: We will always try to do the right thing, interacting with both clients and staff to promote a culture of openness, honesty and accountability

• Innovation: We will actively champion creative strategies, practices and partnerships to enhance and expand our mission’s effectiveness.

Ethics Standards - Employee / Clients Relationships

BCRI will ensure that all ethical and legal requirements regarding relationships with those in treatment are upheld by BCRI. Every client receiving services from BCRI must be treated with the highest regard for the success of their therapeutic endeavor.  Personal or social relationships, including fraternization with clients, are deemed to interfere with the therapeutic process and are not consistent with the standards of conduct which apply to employees working at BCRI.

View Our Leadership & Board of Directors