BCRI's Crisis Hotline is available 24 hours a day, 7 days a week. Trained counselors provide mental health and substance use information and referrals, supportive counseling, suicide crisis intervention and adolescent crisis intervention. They also dispatch emergency assistance and link callers with more intensive BCRI and community services. The Hotline operates as the gateway to BCRI's Mobile Crisis Team.
BCRI is accredited by the American Association of Suicidology, and is one of six National Suicide Prevention Lifelines in the state of Maryland.