In 2020, our Hotline staff answered over 46,000 calls. Nearly 2,700 of these callers expressed suicidal thoughts, more than double the 2019 number. We helped them through their crisis.
In 2020 the BCRI Mobile Crisis Team responded to nearly 1800 calls in the Baltimore community, meeting clients where they are. We provide access to the care they need.
Last year we treated over 400 individuals on our Crisis Residential Unit, providing every client an individual room to prevent the transmission of COVID. About 70% were diverted from hospital emergency rooms. We helped them gain purpose.
In 2020, 480 people received residential substance use services in an individual room on the BCRI Detox Unit, with nearly 100% moving to the next level of care upon discharge. We helped them get clean.
Last year our ALI staff continued to test BCRI clients onsite for HIV and Hepatitis C. We helped them learn their health status.
Since beginning in 2017, BCRI's LEAD and CRT staff has worked with the BPD to keep nearly 400 individuals out of the prison system. We helped them get the services they need.